SPECIALISED CONSULTANCY
Over the years, we’ve been asked to get involved in a number of key areas where we can add value both to our customers' business outcomes and also because we offer a cost effective service.
We have unique expertise in Commercial Operations and have been asked to advise in all aspects of business operations for our customers. This often ties in with reviewing their data, sales setup and business systems. At the other end of the spectrum, it could just be strategic advice and mentoring which fits in with our Trusted Adviser role.
Business Automation & Custom Integrations
Good, scalable business foundations start with having clearly defined, well communicated processes. That said, we often find legacy systems which have been selected based on an individual set of requirements, ignoring data and systems already implemented elsewhere in the business. This often leads to duplications of both data and work and the creation of silos within the business.
Our Group had a similar story, so we looked to make our data do the work and not our people. We’ve implemented bespoke integrations and automated processes for our own business and our customers. This drives the efficiencies, consistency and visibility we need at the top so we can focus our time and resources on what matters, our customers!
Business Continuity & Disaster Recovery
Nowadays it’s rare to find a business without something in place for BCP or DR, but sometimes an external, experienced pair of eyes can help identify a gap, or an improvement in the technology you’re using, or perhaps you don’t know where to start in these areas?
Our specialist team has got decades of experience in running complicated global infrastructure, with 24x7x365 uptime requirements, and we’ve developed a comprehensive approach which you can benefit from.
If you’ve yet to develop a comprehensive plan for your business in the event of a crisis, we’ve developed an affordable consultancy engagement that can help you wherever you are on the journey to protecting your business. You can read more here.
Similarly, we can review your existing Disaster Recovery plans and help you find efficiencies and make recommendations in this critical aspect of your IT function. Our approach is outlined here or contact us to discuss your needs.
KPI’s Dashboards & Bespoke Reports
Slick processes and data value maximisation should always be accompanied by visibility of your performance and results. We’ve found through our own experience, reporting is often an area that leaves something to be desired in even the top-end systems! We can create beautiful reports in most of the mainstream Business Intelligence systems and/or combine it with our data connection service to provide your Senior Leadership Team with the business insights they need. Get it scheduled or real time. If you are struggling with a report or a dashboard that would make a real difference to your business, it doesn’t have to be time consuming or expensive. We can help.
Fine Tuning & Results Focused
Our work in the areas of Customer and Employee Experience and CRM implementations over the years has shown us that many businesses don’t return to evaluate the ongoing success of their project down the line. Key business drivers for the original project, e.g. ticket deflection, are often not revisited after the initial improvement has been accomplished. It’s amazing how often we find a poorly implemented Knowledge Base which has been neglected in favour of configuring agent ticket processes.
The success of most CX and EX implementations is reducing the need to speak to an agent unless it’s absolutely necessary. We can help you structure your content and improve the way you utilise AI in your Knowledge Base articles.
We are experts at fine tuning critical business systems (CRM, CX, ERP, eCommerce) to get the most out of your investment. Get in contact with us to talk through your requirements.